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Customer Experience Playbook

January 8, 2020 @ 3:00 pm - 5:00 pm

$12

Date: 8th Jan 2020
Time: 3pm – 5pm
Venue: Training Room, SMCCI (15 Jalan Pinang S199147)

Session Overview:

The customer experience you provide is the competitive advantage you have and customers who have great experiences can spend up to 140% more. Regardless of the type of business your company conducts, customer service experience should always be a top priority. If you are a business owner or working in any organisations that sell products or services, building a customer centric culture is the key to help your business experience an increase in customer retention, satisfaction and sales.

Key Takeaways:

  • Discover the benefits of customer centricity for any types of business
  • Understand what it takes to deliver a holistic customer experience (CX)
  • Learn the 3 ways to WOW your service to improve your CX experience

Bonus: Align Your Workforce to Deliver Outstanding Customer Service by Dale Aroozoo

The F&B industry in Singapore is going through radical changes in digitalisation and manpower. In the process, F&B owners struggle to deliver great customer service working with a diverse workforce. Before employing CX strategies, first, learn to engage and inspire your crew to deliver customer service that your competitors will talk about.

 

For more information, contact Iylia at 6293 3822 or email iylia@smecentre-smcci.sg.

Details

Date:
January 8, 2020
Time:
3:00 pm - 5:00 pm
Cost:
$12
Event Categories:
,

Organizer

SME Centre @SMCCI
Phone:
6293 3822
Email:
gadvisory@smecentre-smcci.sg
Website:
www.smecentre-smcci.sg

Venue

SMCCI
Singapore + Google Map