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Empowering Customer Engagement with AI & Automation
March 12, 2025 @ 3:00 pm - 5:00 pm
Free
Workshop Overview
Imagine happier customers, faster response times, and increased sales – all thanks to AI. Join us as our speaker, Charmain Tan, Founder of QD Academy, reveals how AI can transform your customer engagement strategy. Learn how to chatbots are built, see a live demo of a working WhatsApp AI bot, and discover how other SMEs are using AI to achieve remarkable results. Learn from real-world case studies and practical insights you can implement immediately.
Our Business Advisor, Andre Darmono Widianto, will also share how to develop strategies for any business adopting an E-commerce platform. He will explore what makes a business unique (in order to stand out from competition), and guide SMEs on how to analyse their customers, to identify their buying triggers.
Learning Objectives
🔹Recognise how AI and automation enhance customer engagement through personalisation & 24/7 support
🔹Analyse customer engagement challenges and identify areas where AI can add value
🔹Understand the importance of continuous learning in AI and automation, including key skills (e.g. Building chatbots and Automating workflows)
For more information, contact Arliana at arliana@smecentre-smcci.sg